Why Knowing the Numbers Matters
Azerbaijan is a safe destination, but accidents, health issues, or lost documents can still happen. Storing the correct emergency contacts—police, medical, fire, and social support—helps you respond quickly whether you're exploring Baku's Old City or visiting the mountains.
Core Emergency Numbers in Azerbaijan
| Service | Number | Details |
|---|---|---|
| National Emergency / Police | 102 | Primary hotline for crimes, safety threats, lost documents, or when you're unsure which service to request. Operates 24/7 nationwide. |
| Fire & Rescue | 101 | Baku Fire Brigade and regional partners. Use for fires, fuel spills, or rescue assistance. |
| Ambulance / Medical Emergency | 103 | Government emergency medical service. Dispatches ambulances across Baku and major towns. |
| Gas Emergency | 104 | 24/7 helpline for gas-related emergencies and leaks. |
| Tourist Information | +994 12 498 88 88 | Azerbaijan Tourism Board visitor line for lost items, travel guidance, and assistance. |
Dial these numbers directly inside Azerbaijan—no +994 prefix required.
Specialized Hotlines & Support Services
- Immigration Hotline: Contact the State Migration Service of Azerbaijan for visa or passport emergencies.
- Baku Heydar Aliyev International Airport: +994 12 497 27 27 (for airport-related assistance).
- Medical Facilities: Baku Central Hospital, Republican Clinical Hospital, and regional hospitals operate 24/7 emergency rooms.
- Embassies & Consulates: Keep your embassy's after-hours number saved; many have duty officers available.
How to Call for Help Effectively
- Stay calm and speak clearly in English, Azerbaijani, or Russian.
- Describe the location using street names, landmarks, or GPS coordinates. Baku uses a clear street system that responders recognize.
- Explain the emergency type (medical, fire, theft, traffic) so the dispatcher alerts the right team.
- Share contact details. Provide your Azerbaijani number or hotel front desk line so responders can follow up.
- Do not hang up until the operator confirms they have all necessary information.
Traveler & Expat Tips
- Save the key numbers (102, 101, 103, 104) in your phone and on paper.
- Ask your hotel or tour operator for local security contacts—many hotels have direct contacts with emergency services.
- Use a local SIM (Azercell, Bakcell, or Nar Mobile) for reliable coverage, especially on road trips.
- Carry your passport, visa copy, and insurance card (or digital versions) for quick verification.
- For remote adventures, inform your tour operator of your itinerary and check in upon return.
- Consider travel insurance that covers emergency evacuation; medical facilities are available but costs can be high without coverage.
Frequently Asked Questions
Do emergency operators speak English?
Yes. Dispatchers usually speak Azerbaijani, English, and often Russian.
Can I call 102 from a foreign SIM?
Yes, as long as it's connected to an Azerbaijani network. Emergency calls are free.
What if the issue is minor, like a lost wallet?
Dial 102 or visit the nearest police station. They'll issue a report for insurance or embassy purposes.
How do I report a traffic accident?
Call 102 (police) immediately. For medical emergencies, also call 103 (ambulance).
Do I dial +994 before the emergency number?
No. Within Azerbaijan, dial the short code directly.
Is there a separate ambulance number for private hospitals?
Private clinics often operate their own ambulances; ask for their direct line during check-in. For urgent needs, call 103 first.
What if I need help with my visa or immigration issue?
Contact the State Migration Service of Azerbaijan or reach out to our support team at AzerbaijanEmigration.com for assistance.
Storing these numbers before your trip ensures quick, confident action—whether you're navigating Baku traffic or exploring Azerbaijan's beautiful landscapes.
